Terms of Service

KEEN COMPANIONS
TERMS OF USE
Last Modified: May __, 2025

THESE TERMS CONTAIN A BINDING, INDIVIDUAL ARBITRATION AND CLASS-ACTION
WAIVER PROVISION. IF YOU ACCEPT THESE TERMS, YOU AND KEEN COMPANIONS AGREE TO
RESOLVE DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND GIVE UP THE RIGHT TO GO
TO COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION.
I. Introduction:
These Terms of Use are entered into by and between you and Keen Companions LLC (“Keen
Companions,” “Company,” “we,” or “us”) The following Terms of Use, together with any documents they
incorporate by reference (collectively, the “Terms”), govern your access to and use our services, [WEBSITE],
related websites, subdomains, application tools (including but not limited to mobile apps), software, or other
services (collectively, the “Platform”), whether as a guest or a registered user.
Please read these Terms carefully before you start to use the Platform. By using the Platform or by
clicking to accept or agree to the Terms when this option is made available to you, you HEREBY
EXPLICITLY accept and agree to be bound and abide by these Terms and our Privacy Policy, which is
linked HERE and is incorporated herein by reference in its entirety. If you do not wish to agree to these Terms
or the Privacy Policy, you must not access or use the Platform.
Keen Companions provides a comprehensive mobile care platform designed to support and facilitate
elderly patients and their families and caregivers. Keen Companions blends health monitoring, such a medication
reminders and cognitive tracking with emotional connection through memorial videos to preserve precious
memories and stories for future generations. The Platform helps seniors live with dignity, security, and meaningful
engagement that will last for generations. This Platform is only offered and available to users who are 18 years of
age or older. The Platform is intended for use by individuals who are of sound mind and possess the legal capacity
to make their own healthcare and personal decisions. Users must be able to understand and consent to the Platform’s
features, including health monitoring, medication reminders, and video recordings. This Platform is not a substitute
for professional medical advice, diagnosis, or treatment. Caregivers and family members who are using the Platform
on behalf of their loved ones must ensure that use of this Platform is appropriate and aligned with applicable legal
and ethical guidelines. By using this Platform, you represent and warrant that you are of legal age to form a binding
contract with Keen Companions. If you do not meet all of these requirements, you must not access or use the
Platform.
II. Changes to the Terms
We may revise and update these Terms from time to time in our sole discretion. All changes are effective
immediately when we post them and apply to all access to and use of the Platform thereafter. Your continued use of
the Platform following the posting of revised Terms means that you accept and agree to the changes. You are
expected to check this page from time to time so you are aware of any changes, as they are binding on you.
III. Accessing the Platform and Account Security
We reserve the right to withdraw or amend this Platform, and any service or material we provide on the
Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Platform
is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Platform,
or the entire Platform, to users, including registered users. You must make arrangements for instances in which the
Platform is unavailable. We are not responsible for any outages or interruptions from downtime.
You are responsible for ensuring that all persons who access the Platform through your internet connection
are aware of these Terms and comply with them.

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To access the Platform or some of the resources it offers, you may be asked to provide certain registration
details or other information. It is a condition of your use of the Platform that all the information you provide on the
Platform is accurate, up to date, and complete.
You agree that all information you provide to us, including, but not limited to, through the use of any
interactive features on the Platform, is governed by our Privacy Policy, and you consent to all actions we take with
respect to your information consistent with our Privacy Policy.
IV. Intellectual Property Rights
The Platform and its contents, features, and functionality (including, but not limited to, all information,
inputs, prompts, questions, templates, Platform, text, displays, images, video, audio, and the methodology, design,
selection, and arrangement thereof) are owned by Keen Companions, or its licensors, or other providers of such
material and are protected by United States and international copyright, trademark, patent, trade secret, and other
intellectual property or proprietary rights laws.
These Terms permit you to use the Platform for its intended use. You must not reproduce, distribute,
modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of
the material on our Platform, except as follows:

 Your computer may temporarily store copies of such materials in RAM incidental to your
accessing and viewing the documents.
 You may store files that are automatically cached by your web browser for display enhancement
purposes.
 If we provide desktop, mobile, or other applications for download, you may download a single
copy to your computer or mobile device solely for your own personal, non-commercial use,
provided you agree to be bound by our end user license agreement for such applications.
You must not:
 Make copies of any materials or documents from this site, or to make them available online or
otherwise to others, except as necessary for your personal, non-commercial use.
 Use any illustrations, photographs, video or audio sequences, or any graphics separately from the
accompanying text.
 Delete or alter any copyright, trademark, or other proprietary rights notices from copies of
materials from this site.
If you print, copy, modify, download, or otherwise use or provide any other person with access to any part
of the Platform in breach of the Terms, your right to use the Platform will stop immediately and you must, at our
option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Platform
or any content on the Platform is transferred to you, and all rights not expressly granted are reserved by Keen
Companions. Any use of the Platform not expressly permitted by these Terms is a breach of these Terms and may
violate copyright, trademark, and other laws.
a) Data
Keen Companions may collect and store data, including aggregate or anonymized data and information
related to your use of the Platform that is used by Keen Companions, such as to compile statistical and performance
information related to the provision and operation of the Platform (the “Data”). You hereby unconditionally and
irrevocably grant to Keen Companions an assignment of all right, title, and interest in and to the Data, including all
intellectual property rights relating thereto, and applicable to all Data held by Keen Companions, whether created or
acquired by Keen Companions prior to or after your acceptance of these Terms.
b) Trademarks

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The name, logo, related terms, product and service names, designs, and slogans are trademarks and the
intellectual property of Keen Companions or its affiliates or licensors. You must not use such marks without the
prior written permission of Keen Companions. All other names, logos, product and service names, designs, and
slogans on this Platform are the trademarks of their respective owners.
V. Prohibited Uses
You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to
use the Platform:

 In any way that violates any applicable federal, state, local, or international law or regulation
(including, without limitation, any laws regarding the export of data or Platform to and from the
US or other countries). This application is not designed or intended to collect, store, or transmit
Protected Health Information (“PHI”) as defined under the Health Insurance Portability and
Accountability Act of 1996 (“HIPAA”). Users may not input or share any PHI, including but not
limited to personal medical records, treatment details, or identifiable health data, within the
platform. By using this application, you acknowledge and agree that the platform is not a
HIPAA-covered entity and does not offer HIPAA-compliant safeguards for PHI. Any health-
related information entered should be general in nature and not identifiable to any specific
individual’s medical history or care plan.
 For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by
exposing them to inappropriate content, asking for personally identifiable information, or
otherwise.
 To send, knowingly receive, upload, download, use, or re-use any material that does not comply
with the Content Standards set out in these Terms.
 To transmit, or procure the sending of, any advertising or promotional material, including any
“junk mail,” “chain letter,” “spam,” or any other similar solicitation.
 To impersonate or attempt to impersonate Keen Companions, a Keen Companions employee,
another user, or any other person or entity (including, without limitation, by using email addresses
or screen names associated with any of the foregoing).
 To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the
Platform, or which, as determined by us, may harm KEEN COMPANIONS or users of the
Platform, or expose them to liability.
Additionally, you agree not to:
 Use the Platform in any manner that could disable, overburden, damage, or impair the site or
interfere with any other party’s use of the Platform, including their ability to engage in real time
activities through the Platform.
 Use any robot, spider, crawler, scraper, or other automatic device, process, or means to access the
Platform for any purpose, including monitoring or copying any of the material on the Platform.
 Use any manual process to monitor or copy any of the material on the Platform, or for any other
purpose not expressly authorized in these Terms, without our prior written consent.
 Use any device, Platform, or routine that interferes with the proper working of the Platform.
 Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or
technologically harmful.
 Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the
Platform, the server on which the Platform is stored, or any server, computer, or database
connected to the Platform.
 Attack the Platform via a denial-of-service attack or a distributed denial-of-service attack.
 Otherwise attempt to interfere with the proper working of the Platform.
VI. User Contributions
The Platform may utilize interactive features (collectively, “Interactive Services”) that allow users to input,
post, record, submit, publish, display, store, transmit, or otherwise create documents, videos, content or materials

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(collectively, “User Contributions”) on or through the Platform. All User Contributions must comply with these
Terms.
By creating any User Contribution on the Platform, you grant us and our affiliates and service providers,
and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform,
display, distribute, and otherwise disclose to third parties any such material for any purpose/according to your
account settings. You also grant us the right to utilize artificial intelligence and large language models to use,
reproduce, modify, adapt, and create derivative works based on the User Contributions.
You represent and warrant that:
 You own or control all rights in and to the User Contributions and have the right to grant the
license granted above to us and our affiliates and service providers, and each of their and our
respective licensees, successors, and assigns.
 All of your User Contributions do and will comply with these Terms.
 You understand and acknowledge that you are responsible for the legality of any User
Contributions you create, and you, not Keen Companions, have full responsibility for such
content, including its legality, reliability, accuracy, and appropriateness.
We are not responsible or liable to any third party for the content or accuracy of any User
Contributions created by you or any other user of the Platform. We do not represent or warrant to the
accuracy or completeness of the User Contributions or derivative works created from the same. Without
limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order
requesting or directing us to disclose the identity or other information of anyone posting or submitting any materials
on or through the Platform. YOU WAIVE AND HOLD HARMLESS KEEN COMPANIONS AND ITS
AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM
ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A
CONSEQUENCE OF, INVESTIGATIONS BY EITHER SUCH PARTIES OR LAW ENFORCEMENT
AUTHORITIES. We assume no liability for any action or inaction regarding transmissions, communications,
or content provided by any user or third party. We have no liability or responsibility to anyone for
performance or nonperformance of the activities described in this section, they are provided AS-IS.
User Contributions must comply with all applicable federal, state, local, and international laws and
regulations. Without limiting the foregoing, User Contributions must not:
 Promote sexually explicit or pornographic material
 Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights
of any other person.
 Violate the legal rights (including the rights of publicity and privacy) of others or contain any
material that could give rise to any civil or criminal liability under applicable laws or regulations
or that otherwise may be in conflict with these Terms and our Privacy Policy.
 Be likely to deceive any person.
 Promote any illegal activity, or advocate, promote, or assist any unlawful act.
 Impersonate any person, or misrepresent your identity or affiliation with any person or
organization.

VII. Reliance on Information – INFORMATIONAL ONLY
The information presented on or through the Platform is made available solely for general information
purposes and does not constitute legal, financial, healthcare or other advice. We do not warrant the accuracy,
completeness, or usefulness of this information, including form documents and templates. Any reliance you place on
such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance
placed on such materials by you or any other visitor to the Platform, or by anyone who may be informed of any of
its contents.

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This Platform may include content provided by third parties, including from caregivers, doctors and
healthcare providers, family members, other users, third-party licensors, or others. All statements and opinions
expressed in these materials, and all articles and content, are solely the opinions and the responsibility of the person
or entity providing those materials. These materials do not necessarily reflect the opinion of Keen Companions and
are provided to you AS-IS. We are not responsible, or liable to you or any third party, for the content or accuracy of
any materials provided by any third parties. The information, features, and services provided by this Platform are for
informational and supportive purposes only and do not constitute medical advice, diagnosis, treatment, or legal
advice. No content on this platform should be relied upon as a substitute for consultation with qualified healthcare
professionals, legal advisors, or other relevant experts. Always seek the advice of your physician, licensed medical
provider, or legal counsel with any questions regarding medical conditions, medications, care decisions, or legal
matters. Use of this Platform does not establish any doctor-patient or attorney-client relationship.
VIII. Links from the Platform
If the Platform contains links to other sites and resources provided by third parties, these links are provided
for your convenience only. This includes links contained in advertisements, including banner advertisements and
sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for
them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party
websites linked to this Platform, you do so entirely at your own risk and subject to the terms and conditions of use
for such website and those privacy practices.
IX. Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from
the internet or the Platform will be free of viruses or other destructive code. You are responsible for implementing
sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy
of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO
THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR
DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER
TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER
EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO
YOUR USE OF THE PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE
PLATFORM OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY
PLATFORM LINKED TO IT.
YOUR USE OF THE PLATFORM, ITS CONTENT, AND ANY SERVICES OR ITEMS
OBTAINED THROUGH THE PLATFORM IS AT YOUR OWN RISK. THE PLATFORM, ITS CONTENT,
AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM ARE PROVIDED ON AN
“AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER
EXPRESS OR IMPLIED. NEITHER KEEN COMPANIONS NOR ANY PERSON ASSOCIATED WITH
KEEN COMPANIONS MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE
COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE
PLATFORM. WITHOUT LIMITING THE FOREGOING, NEITHER KEEN COMPANIONS NOR
ANYONE ASSOCIATED WITH KEEN COMPANIONS REPRESENTS OR WARRANTS THAT THE
PLATFORM, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE
PLATFORM WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT
DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT
AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE
PLATFORM OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE PLATFORM WILL
OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, KEEN COMPANIONS HEREBY
DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY,
OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

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THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED
OR LIMITED UNDER APPLICABLE LAW.
X. Limitation on Liability
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL KEEN COMPANIONS, ITS
AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR
DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT
OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORM ANY WEBSITES
LINKED TO IT, ANY CONTENT ON THE PLATFORM OR SUCH OTHER WEBSITES OR APPLICATIONS,
INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE
DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING,
EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR
ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER
CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF
FORESEEABLE. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF KEEN COMPANIONS AND ITS
SUBSIDIARIES AND AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES,
AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION,
WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE PAID TO KEEN
COMPANIONS, FOR THE APPLICABLE PRODUCT OR SERVICE OUT OF WHICH LIABILITY AROSE, IN
THE LAST 6 MONTHS.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR
LIMITED UNDER APPLICABLE LAW.
XI. Indemnification
You agree to defend, indemnify, and hold harmless Keen Companions, its affiliates, licensors, and service
providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers,
successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses,
or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use
of the Platform, including, but not limited to, your User Contributions, any use of the Platform’s content, services,
and products other than as expressly authorized in these Terms, or your use of any information obtained from the
Platform.
XII. Binding Individual Arbitration; No Class Actions
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING
YOUR RIGHT TO FILE A LAWSUIT IN COURT.
a) Dispute Resolution.
Most issues can be resolved by contacting Keen Companions customer support at [EMAIL]. If an issue
cannot be resolved through customer support, you and Keen Companions agree to resolve any such dispute as
described herein, including (where applicable) by binding, individual arbitration. Arbitration is an alternative
dispute-resolution procedure where the dispute is submitted to a neutral arbitrator (not a judge or jury) for fair and
fast resolution.
Any claim or controversy arising out of or relating to the Terms or any related documents, including any
anticipatory breach or disagreement as to interpretation of the purchase terms, that is not resolved by the parties
themselves or through a third-party mediator, shall be settled by binding arbitration in Cincinnati, Ohio administered
by Cincinnati Bar Association Arbitration Services pursuant to its rules and procedures in effect at the time the
dispute is submitted. The arbitrator(s) shall decide all discovery issues. Judgment on the award rendered by the
arbitrator(s) may be entered in any court of competent jurisdiction. Neither party nor the mediator nor the
arbitrator(s) may disclose the existence, content, or results of any mediation or arbitration hereunder without the
prior written consent of both parties. All fees and expenses of the mediation and arbitration shall be borne by the

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parties equally. However, each party shall bear the expense of its own counsel, experts, witnesses, and preparation
and presentation of proofs, except that, in arbitration, the prevailing party shall be entitled to an award of reasonable
attorney’s fees.
If you have an issue that our customer support can’t resolve, prior to starting arbitration, you and Keen
Companions agree to attempt to resolve the dispute informally. You and Keen Companions agree to make a good-
faith effort to negotiate any dispute between us for at least 30 days (“Informal Resolution”). Those informal
negotiations will start on the day you or Keen Companions receive a written notice of such dispute. You will send
written notice of such dispute to [EMAIL]. Include your name, any relevant account name you use, address, how to
contact you, what the problem is, and what you want Keen Companions to do. If Keen Companions has a dispute
with you, Keen Companions will send our written notice to your registered email address and any billing address
you have provided us. If the dispute isn’t resolved within by Informal Resolution or small-claims court, you or
Keen Companions may start an arbitration in accordance with these Terms.
b) Disputes We Agree to Arbitrate
You and Keen Companions agree to submit all Disputes between you and Keen Companions to individual
binding arbitration. “Dispute” means any dispute, claim, or controversy (except those specifically exempted below)
between you and Keen Companions that relates to your use or attempted use of Keen Companions’ products or
services and Keen Companions’ products and services generally, including without limitation the validity,
enforceability, or scope of this Binding Individual Arbitration section. You and Keen Companions agree to arbitrate
all Disputes regardless of whether the Dispute is based in contract, statute, regulation, ordinance, tort (including
fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory. The Informal
Resolution and Arbitration sections do not apply to (1) individual actions in small-claims court; (2) pursuit of
enforcement actions through a government agency if the law allows; (3) an action to compel or uphold any prior
arbitration decision; (4) Keen Companions’ right to seek injunctive relief against You in a court of law to preserve
the status quo while an arbitration proceeds; (5) claims of intellectual-property infringement; (6) claims for
indemnification; and (7) the enforceability of the Class Action Waiver clause below. You and Keen Companions
agree that whether a dispute is subject to arbitration under these Terms will be determined by the arbitrator rather
than a court.
c) Arbitration Procedure
The arbitrator (not a judge or jury) will resolve the Dispute. Unless you and Keen Companions agree
otherwise, any decision or award will include a written statement stating the decision of each claim and the basis for
the award, including the arbitrator’s essential factual and legal findings and conclusions. The arbitrator may only
award legal or equitable remedies that are requested by you or Keen Companions to satisfy one of our individual
claims (that the arbitrator determines are supported by credible relevant evidence). The arbitrator may not award
relief against Keen Companions respecting any person other than you. Any decision or award may be enforced as a
final judgment by any court of competent jurisdiction or, if applicable, application may be made to such court for
judicial acceptance of any award and an order of enforcement. If you start the arbitration, you must pay any filing
fees required for consumer arbitrations. These costs do not include your Attorneys’ fees and costs.
d) Class Action Waiver
To the maximum extent permitted by applicable law, you and Keen Companions agree to only bring
Disputes in an individual capacity and shall not:

 seek to bring, join, or participate in any class or representative action, collective or class-wide
arbitration, or any other action where another individual or entity acts in a representative capacity
(e.g., private attorney general actions); or
 consolidate or combine individual proceedings or permit an arbitrator to do so without the express
consent of all parties to these Terms and all other actions or arbitrations.
e) ADDITIONAL ARBITRATION TERMS

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If a Dispute must be arbitrated, you or Keen Companions must start arbitration of the Dispute within one
(1) year from when the Dispute first arose. If applicable law requires you to bring a claim for a Dispute sooner than
one year after the Dispute first arose, you must start arbitration in that earlier time period. Keen Companions
encourages you to tell us about a Dispute as soon as possible so we can work to resolve it. The failure to provide
timely notice shall bar all claims.
If all or any provision of this Binding Individual Arbitration agreement is found invalid, unenforceable, or
illegal, then you and Keen Companions agree that the provision will be severed and the rest of these Terms shall
remain in effect and be construed as if any severed provision had not been included. The sole exception is that if the
Class Action Waiver is found invalid, unenforceable, or illegal, you and Keen Companions agree that it will not be
severable; this entire Binding Individual Arbitration section will be void and unenforceable and any dispute will be
resolved in court subject to the venue and choice of clauses specified in these Terms. Under no circumstances shall
arbitration be conducted on a class basis without Keen Companions’ express consent.
This Binding Individual Arbitration section survives any termination of these Terms or Keen Companions’
provision of services to you.
Although Keen Companions may revise these Terms in its discretion, Keen Companions does not have the
right to alter these Terms to arbitrate or the rules specified herein with respect to any Dispute once that Dispute
arises.
XIII. Limitation on Time to File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO
THESE TERMS OR THE PLATFORM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE
CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY
BARRED.
XIV. Waiver and Severability
No waiver by Keen Companions of any term or condition set out in these Terms shall be deemed a further
or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Keen
Companions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid,
illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such
that the remaining provisions of the Terms will continue in full force and effect.
XV. Feedback
If you send or transmit any communications or materials to Keen Companions by mail, email, telephone, or
otherwise, suggesting or recommending changes to the Platform, including without limitation, new features or
functionality relating thereto, or any comments, questions, suggestions, or the like (“Feedback”), Keen Companions
is free to use such Feedback irrespective of any other obligation or limitation between the parties governing such
Feedback. You hereby assign to Keen Companions all right, title, and interest in, and Keen Companions is free to
use, without any attribution or compensation to any party, any ideas, know-how, concepts, techniques, or other
intellectual property rights contained in the Feedback, for any purpose whatsoever, although Keen Companions is
not required to use any Feedback.
XVI. Assignment
You may not assign, transfer, or delegate any or all of your rights or obligations under these Terms. Keen
Companions may assign, transfer, or delegate any or all of its rights and obligations under these Terms to a third
party, including to a successor of all or substantially all of the assets of Keen Companions through merger,
reorganization, consolidation, or acquisition, and including the transfer of any rights, licenses, or consents related to
the storage and use of Feedback, Aggregate Data, User Contributions, and other data and information.

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XVII. Relationship of the Parties
To the extent that the Terms or any incorporated documents create any relationship between the parties,
that relationship shall be that of an independent contractor relationship. Nothing contained in the Terms shall be
construed to: (i) give any party the power to direct and control the day-to-day activities of the other, (ii) constitute
the parties as partners, joint venturers, co-owners, or otherwise as participants in a joint or common undertaking, or
(iii) constitute any party, its agents, or employees as employees of any other party or grant any of them the power or
authority to act for, bind, or otherwise create or assume any obligation on behalf of any of the other parties for any
purpose whatsoever.
XVIII. Your Comments and Concerns
The Platform, including any applications, websites, or other services, is operated by Keen Companions and
all Feedback, comments, requests for technical support, and other communications relating to the Platform should be
directed to: [EMAIL].
AGREED AND ACCEPTED BY YOU UPON USE OF THE WEBSITE.